General

In these Terms of Service, “we”, “us”, “our” , “InsightProfessional” , “InsightPrfessionalAustralia” or simply “Insight” refers to Insight Professional Australia which is legally registered under Cosmo Service Australia Pty Ltd ABN:61 163 750 892 in Australia.

Access to and use of this Website and the goods and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices.

By visiting, viewing or ordering from our website, you agree to acknowledge and be bound by all of the Terms and Conditions of Service, as may be updated by us from time to time.

You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.

We reserve the right to accept or reject your Order for any reason, including if the requested Product is not available, if there is an error in the price or the product description posted on the online store or an error in your Order.

Terms of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

In order to be eligible to place an order with InsightProfessional, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. InsightProfessional retains the right to refuse any order made by you.

When placing an order with InsightProfessional you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

All products listed in our website are imported directly from Insight Italy which is the sole manufacturer of Insight Organic Products worldwide.

Our Contract

When you place an order, you will receive an e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

Pricing, Product Description and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any incorrect description, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

If you cancel your order and you have already paid for the goods, you will receive a full refund. However; your order cancellation must be finalised before your order has been dispatched. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total’.

Prices subject to change without notice and include GST. The right to correct website errors is reserved.

Payment

We accept payment for orders via all major credit card or debit card, afterpay, zip pay and paypal. All credit and debit card will be processed through stripe therefore we do not store any card details on our server. All payment information will be sent to respective payment gateway using industry level encryption system, which helps to safeguard customer’s payment details.

Returns and Collections

We have a NO RETURN, REFUND OR EXCHANGE policy for change of mind, if you no longer require the item, or you have no use for the goods or for any other reason.

Returning goods if they are faulty

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the products replaced if the they fail to be of acceptable quality as suggested by manufacturer.

If you think that there is a fault with the goods you have received, please let us know straight away by contacting our team . Please include as many details as possible about the order and the problem with the goods.

All products are to be used in accordance to the product manufacturer’s guidelines. No responsibility will be accepted for misuse or incorrect selection of products.

The company reserves the rights to either replace free of charge or provide full refund for any defective Items.

Delivery and Freight

All goods are sold ex-warehouse. Insight Professional cannot be held liable for damages in transit. The customer is responsible for any fees associated with returning any defective item(s). Under no circumstances shall Insight Professional be liable to pay, or refund your freight. Any freight expenses are at your expense. This includes the freight cost to you and freight cost to return items to our warehouse

All shipments are at a flat rate and are sent out with either Australia Post, GO Logistics, Direct Freight or Couriers Please.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays, for which we will not be responsible.

Freight charges are stated within the Shipping Page and may change without notice. All delivery times are estimated times only, and may vary.

Insight Professional will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.

On delivery, most orders does not require signature and will be left in a safe place if no one is there to collect parcel. Leave a special message during checkout if you do not like your parcel to be left unaddendent, in such case delivery charge may vary.

Once the order has been released from our facilities and you have received it, you are responsible to check the order and inform InsightProfessional of any damages or faults within 2 working days.

Orders will be delivered to the Shipping Address that is stated in the Order form. Please check this information is correct, as InsightProfessional will take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result. Re-delivery freight charges will be at the cost of the customer.

Insight Professional takes no liability or responsibility for the misuse of products.

Please do not hesitate to contact us on (02) 9607 7446, if you have any further questions or queries.

Last updated: 08 July 2020

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